Privacy Policy

At Prada Al Oud, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or communicate with us.

1. Information We Collect

We may collect information that you provide directly to us, including:

Full name
Phone number
Email address
Billing and delivery address
Order and purchase information
Payment-related information
Customer support messages and communications

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information for the following purposes:

To process and deliver your orders.
To confirm your orders and communicate order updates.
To process payments and refunds.
To provide customer support.
To manage your account and customer profile.
To improve our products, services, and website.
To send important service-related notifications.
To prevent fraud, abuse, and unauthorized activities.
To provide promotional offers and marketing communications where permitted.

3. Payment Information

Payments may be processed through third-party payment gateways or financial service providers. We may receive limited payment-related information necessary to confirm and process your transaction.

We do not intentionally store complete credit or debit card numbers on our website when payment processing is handled by a third-party payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience, remember preferences, maintain login sessions, improve website functionality, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment gateway and financial service providers
Courier and delivery partners
Website hosting and technical service providers
Customer support and communication services
Analytics and marketing service providers

These parties may only receive information necessary to provide their services or fulfill legitimate business purposes.

6. Order and Delivery Information

When you place an order, we may share your name, phone number, delivery address, and relevant order details with our delivery or courier partners so that your order can be successfully delivered.

7. Marketing Communications

With your consent or where permitted by applicable law, we may contact you with information about new products, special offers, promotions, discounts, and other updates from Prada Al Oud.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Withdraw consent for certain uses of your information.
Opt out of promotional communications.

To make a privacy-related request, please contact our customer support team.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Prada Al Oud is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Children's Privacy

Our website is intended for general customers and is not knowingly designed to collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to address the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or technology.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact the Prada Al Oud customer support team through the contact information provided on our website.

Your privacy and trust are important to us. Thank you for choosing Prada Al Oud.