Return Policy

Refund Policy

We want you to shop with confidence. If your order requires a refund, we aim to make the process simple, quick, and hassle-free.

When Am I Eligible for a Refund?

You may be eligible for a refund if:

You received a damaged, defective, or incorrect product.
A product becomes out of stock after your payment has been completed.
Your return request has been approved under our Happy Return Policy.

How Do I Request a Refund?

To request a refund, simply contact our customer support team through any of the following channels:

WhatsApp
Facebook Messenger
Live Chat
Phone Call

Please provide your Order ID and briefly explain the issue. Our support team will verify your request and initiate the refund process as quickly as possible.

Refund Methods

Refunds are generally issued through the original payment method used for the order:

bKash
Nagad
Visa / MasterCard
Cash on Delivery (COD): Refunds will be sent through bKash or Nagad.

Refund Timeframe

Once your refund has been approved, the processing time is typically:

Mobile Banking: 1–3 working days
Card Payments: 7–15 working days

Please note that card refund processing times may vary depending on the respective bank or payment service provider.

Partial Refunds

If only a specific item or portion of your order qualifies for a refund, we will refund the eligible amount for that particular item or portion of the order.

No Hidden Deductions

You will receive the full eligible refund amount. However, additional charges may apply where the refund is related to customer-caused damage, missing items, or other applicable deductions under our return policy.